FAQs and Disclosures

Q: What is your TAT? 
A: As of June 14th, our TAT is 15-25 business days. Business days are M-Th not including banker holidays. I do not expect to be at the later end of this, but I am leaving a buffer as we will be in the middle of a cross-country move. Please allow 3-5 business days between packages being dropped off and scanning in. Our post office is very slow at scanning bulk drops. 

Q: What are the sizes? 
A: Petite is a 4.5-5 inch bow, classic is roughly a 5.5 inch bow, and grand is a 6-7 inch bow. Piggies/singles are offered in 3.5-4 inches. 

Q: What backing options do you offer? 
A: All Bows will be on alligator clips, but I have interchangeable bands for sale. Customs can be ordered on any backing.

Q: How do I contact you with questions or to change a shipping address? 
A: Please use the contact tab for any questions or changes! I also respond on my business page on Facebook. 

Q: Do you do returns? 
A: I do not accept returns. I will remake a bow that was damaged upon arrival, but I require picture proof that it was damaged upon arrival. If there is something wrong, it needs to be communicated within 48 hours of receiving. 

Q: What if my package never showed up? 
A: You will need to file a claim with USPS about a missing package. Once it is scanned into the post office, I have no control over the package. 

Disclosures: 

All sales are final. Due to the handmade and custom nature of our products, we do not offer refunds, returns, cancellations, or exchanges.

Callie + Colbie Co. is not responsible for injuries, accidents, or damages caused by misuse of our products. Please supervise children while wearing all accessories and remove items during sleep, car rides, or unattended use. Small parts and embellishments may pose a choking hazard.