FAQs and Disclosures

Q: What is your TAT? 
A: Our TAT is 3-6 weeks. If you ordered a custom with special ribbon, I will keep in contact with you about your TAT. 

Q: What are the sizes? 
A: Petite is a 4.5-5 inch bow, classic is roughly a 5.5 inch bow, and grand is a 6-7 inch bow. Piggies/singles are offered in 3.5-4 inches. 

Q: What backing options do you offer? 
A: All Bows will be on alligator clips, but I have interchangeable bands for sale. Customs can be ordered on any backing.

Q: How do I contact you with questions or to change a shipping address? 
A: Please use the contact tab for any questions or changes! I also respond on my business page on Facebook. 

Q: Do you do returns? 
A: I do not accept returns. I will remake a bow that was damaged upon arrival, but I require picture proof that it was damaged upon arrival. 

Q: What if my package never showed up? 
A: You will need to file a claim with USPS about a missing package. Once it is scanned into the post office, I have no control over the package. 

Disclosures: 

All sales are final. Due to the handmade and custom nature of our products, we do not offer refunds, returns, cancellations, or exchanges.

Callie + Colbie Co. is not responsible for injuries, accidents, or damages caused by misuse of our products. Please supervise children while wearing all accessories and remove items during sleep, car rides, or unattended use. Small parts and embellishments may pose a choking hazard.